Your satisfaction is guaranteed. If you're not 100% satisfied with your purchase, simply contact our Customer Service department at 323-316-3543 within four weeks of delivery. Merchandise Authorization (RMA) number. Refund is less all shipping and handling.
This policy applies to products purchased direct from Love Box Products Company. If you purchased a product from a retail store, please refer to the store return policy.
Love Box Products Company accepts returns of merchandise only under the following conditions.
-You must receive a RMA number from Love Box Products before shipping the product to us.
-The merchandise must be returned within the Satisfaction Period specified.
-Products returned without a RMA number will not be refunded or credited and will be discarded.
-Your return shipment must be postmarked no later than two weeks after we have provided your RMA number.
-Products must be returned undamaged in suitable packaging (preferably original cartons).
-Must be in original condition with all accessories and material included.
-Refunds do not include shipping and handling or assembly fees.
Love Box Products Company defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by Love Box Products. Failure to properly provide a valid RMA number, or allowing an RMA number to expire , will cause Love Box Products to consider a return unauthorized. Any merchandise returned without a RMA number will not be refund or credit and Love Box Products Company will discard the product. The customer assumes al shipping and handling charges for any unauthorized return.
ORDER CANCELLATION POLICY
Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has process your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
If you change your mind about the or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.
Terms & Conditions